SFTP Account Details

Regardless of the client you use, the SFTP connection details for your site are as below:

  • Host name - yourdomain.com
  • Protocol - SFTP / SSH File Transfer Protocol
  • Port - 22
  • User name - yourdomain.com/jdoe@mail.com/dw
  • Password - Your admin login password
  • FTP mode (if necessary) - Passive

    In the settings above,
    • Note that the protocol must be SFTP, not FTP.
    • Replace "yourdomain.com" with your site's domain name.
    • Replace "jdoe@mail.com" with the email address you use to log in to the admin of your site.
    • Do not forget to add /dw at the end of the username.

SFTP Client Programs

There are many free third-party SFTP programs that you can download and use for free. Download the software that matches your operating system. Here are a few:

Note: There are some SFTP clients that are incompatible with the system. These SFTP clients, such as Expresso or Transmit FTP, delete and reupload a file instead of overwriting. This method leads to lost metadata from the our service.